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Here are answers to the questions we hear most often from salon owners and nail techs. If you do not see your question, email us at doortodoornailsupply@yahoo.com or call (714) 928-5789.
Shipping
How much does shipping cost?
Shipping is a flat $10 per order. Orders of $150 or more ship free.
Where do you ship?
We currently ship to addresses in the United States only.
How long will my order take?
Orders are usually packed and shipped within 1 to 2 business days. Delivery typically takes 2 to 5 business days after your order ships. You will receive a tracking number by email once your order is on its way.
Can I combine items to reach free shipping?
Yes. Free shipping is based on your order total, so any mix of products that reaches $150 ships free. Many salons combine color restocks with disposables like files and buffers to reach the threshold.
Returns and order problems
What is your return policy?
We accept returns within 14 days of delivery for items that are unopened and unused, in their original packaging. For hygiene reasons, opened polishes, gels, dip powders, liquids and other beauty products cannot be returned.
How do I start a return?
Email doortodoornailsupply@yahoo.com or call (714) 928-5789 with your order number, and we will send return instructions. Please contact us before sending anything back; items returned without contacting us first cannot be accepted. Return shipping is paid by the customer.
My order arrived damaged or I received the wrong item. What should I do?
Contact us within 7 days of delivery with your order number and a photo, and we will make it right at no cost to you.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to the original payment method within 10 business days. Original shipping charges are not refundable.
You can read the full details in our shipping policy and refund policy.
Can I change or cancel my order?
Contact us as soon as possible by email or phone with your order number. If your order has not shipped yet, we will do our best to update or cancel it.
Will I get an order confirmation?
Yes. You will receive an order confirmation email after checkout, and a second email with tracking once your package ships. If you do not see them, check your spam or promotions folder, or contact us.
Products
Which brands do you carry?
We stock professional brands salons ask for, including DND, Kiara Sky, OPI, CND Shellac, IBD, Gelixir, Lechat Nobility, iGel Beauty and more. Browse all products to see everything.
Do you sell matching gel, lacquer and dip sets?
Yes. Our 3-in-1 combo sets include the same shade in gel polish, nail lacquer and dip powder, so clients can match hands and toes or switch services without changing color.
How do I find new colors?
New shades and collections are added regularly. Check New Arrivals and New Collections for the latest.
Are your products for professional use?
Yes. We carry professional salon products. Always follow the manufacturer's directions for application, curing, removal and storage printed on each product.
Screen colors look different from the bottle. Why?
Colors can look slightly different depending on your screen and lighting. When a brand offers a color chart, it is the most reliable way to compare shades.
Which lamp do I need for gel polish?
It depends on the gel brand. See our guide to choosing an LED/UV nail lamp, or browse LED/UV lamps.
Buying for a salon
Do you work with salons and nail techs?
Yes. Our store is built for salon owners and nail techs, with professional brands and salon-size packs of disposables. Our bulk buying guide has tips for planning restocks.
Can you help me find a specific product or shade?
Email or call us with the brand and shade number and we will let you know what we have.
Contact
Email: doortodoornailsupply@yahoo.com
Phone: (714) 928-5789
Or use our contact form.